The proliferation of the internet and increasing accessibility to get online using smartphones have fueled the urgent need for digital transformation.Rapid technological and consumer evolution is pushing enterprises to be more intuitive, agile, and transparent – more Digital.Digital Transformation is an integration of digital technologies into various business areas.
With widespread adoption of the digital technology, businesses are imbibing digital business strategies in their DNAs and are all set to dominate the landscape.Your customers have gone digital, so your business processes need to resonate with their needs, convenience and expectations.
Long standing organization tends to have established way to reach the success and meet the challenges to ensure digital transformation. Whatever is a company vision for the future, you need Digital transformation in order to grow.
However, digital transformation is complex.But Nimaisoft offers specialized digital transformation services to different organizations, working on a structured roadmap with clear vision to make it simple. We bring an industry domain, customer experience and digitization capabilities to drive industry, function and process transformation.
We engineer customer-centric experiences & ecosystems for meaningful digital transformation.
Most business leaders see digital transformation as a way of sparking innovation and increasing efficiencies. COVID-19 has lifted the veil and allowed us to recognize that many of the outdated, inefficient business processes must be digitized sooner rather than later. But for new digital offerings to succeed, we can’t treat them as separate business functions; they are now an integrated aspect of the overall customer journey.
Drive Digital transformation strategy to understand the impact of digital age disruption. Seek new levels of the competitive advantage using business strategy. Digital Strategy drives digital maturity so it is very much required to focus on below to transform your organization digitally.
Our digital strategy consulting services can help you adopt digital into every aspect of your business and carve out a roadmap towards a complete digital transformation.We provide Digital Solutions on Next Generation technologies across Industry Verticals.
To drive a digital strategy, just going digital isn't sufficient. A business needs to develop an ecosystem facilitating digital accessibility and creating disruptive innovation strategies to leverage the full potential of digital transformation.
Following are the key enablers of digital transformation, these are mainstream at this point - well understood and are already incorporated into the vast majority of organizational and I.T. modernization strategies.
Digital Experience Platform (DXP) also referred as CXP/UXP is an emerging category of enterprise software seeking to meet the needs of companies undergoing digital transformation, with the ultimate goal of providing better customer experiences. DXP is a collection of products that all work together to help organizations deliver an exceptional digital experience to their customers.
A digital experience platform is a next-generation system that tracks the customer journey of activities, behaviors, interactions and locations throughout the entire lifecycle of a purchase.It enables brands to deliver targeted content and highly personalized and compelling experiences based on customer profiles across a broad range of digital touchpoints.
DXP was one of the first platforms to fully integrate multi-channel marketing experiences.DXP allows businesses to deliver content to touchpoints everywhere, including advertisements online, in-store, at a kiosk or in an ecommerce system.Leveraging artificial intelligence (AI) and machine learning (ML), a DXP processes and analyzes consumers’ search, browsing and purchasing histories along with their social media interactions, location and demographics.
Nimaisoft is uniquely focused on the customer experience as the centerpiece of a digital transformation. We bring together a distinctive set of digital capabilities, integrated with our core process transformation delivery to help our clients on their digital journey.
By providing end-to-end design, consulting, analytics, and technology services, we enable our clients to gain a competitive advantage and deliver better customer experiences in any channel or business process.
Unified Communications is not a new concept. However, it has changed considerably over time.Initially, the focus was on providing new ways for people to communicate with one another using technologies such as Instant Messaging(IM) and, most recently, audio and video conferencing.However, nowadays, Unified Communications is centred around collaboration. It’s no longer just about making it easier for people to talk to one another but rather empowering people to work together to develop new solutions and be more productive.
Unified Communications (UC) will make sure you reach your digital goals by keeping you connected to everything essential in your organisation's world, like your employees, outreach and network.UC is the integration between all your communications.Being able to effectively collaborate from anywhere in the world with a consistent experience across all networks and devices is key.
With more and more employees transitioning to this agile way of working, it’s never been more important for you to equip them with UC technology, which means they can be reached anytime, anywhere.
Nimaisoft can help unifying your communication tools and technologies to bring together all the elements required for the successful participation of all departments in a project, for seamless execution.
Omnichannel can be defined as “a synchronized operating model in which all the company’s channels are aligned and present a single face to the customer, along with one consistent way of doing business.”
Customer service generally follows a multichannel approach to engage with customers, but omnichannel approach focus is to provide a single unified and seamless customer experience across all channels/touchpoints.
Whether a customer purchases a product with advice from a chat bot or a member of your frontline staff in-store, the quality of the experience will impact your brand image and reputation. As businesses continue to digitally transform, they must look for ways to collect and analyze omnichannel feedback, and implement meaningful changes to improve CX across both physical and digital touchpoints along every step of the customer journey.
Digital transformation went into hyperdrive during the pandemic. Many businesses created self-service hubs and ecommerce websites where none existed — and they did it in a matter of weeks. They also focused on enabling remote experiences that are highly personalized, with a strong emphasis on the omnichannel experience.
Omnichannel delivers a consistent and personalized experience via digital channels like social media, enabling customer interactions whenever, wherever, and however customers want. It works across all devices and methods, from laptops, tablets, and mobile phones to in-person and call center, where users can interact through websites, email, social media, and more.
At Nimaisoft, our technical experts enable enterprises in ‘Digital Transformation’ and unlock value from your existing systems by addressing omni-channel access across all device platforms (Mobile, Tablet, Web, Wearables,IOT..etc).Nimaisoft Omnichannel Service empowers organizations to deliver open, consistent and personal user experience across channels of the customer’s choice.
Blockchains are immutable digital ledger systems implemented in a distributed fashion and usually without a central authority.Blockchain technology is often used as a synonym of distributed ledger technology (DLT) although both are not the same. At the core DLT is an innovative database approach with a data model whereby cryptography is utilized in each transaction update and verification become possible across the specific blockchain network, depending on its goal and stakeholders.
DLT's/blockchain offer an automatic way to securely record a set of transactions with complete end-to-end verifiability. Transactions are processed in blocks that are linked within a chain, making blockchain act as a shared, distributed, and immutable ledger for recording assets within a given network.Each block incorporates a cryptographic hash, as well as the hash from the previous block, which strengthens security and maintains the integrity of the entire chain.
After the cloud, DLT's/blockchain could be the next big platform to drive enterprise digital transformation.At a very high level, this technology can be used wherever there is any form of trading, where there is an exchange of value taking place, where trust is essential, where stakeholders require protection from identity theft and where AML (Anti Money Laundry) and KYC (Know Your Client) are important processes.
So far, the banking and financial services industry has been at the forefront of exploring and adopting the use of blockchain and other DLT's to perform secure transactions of capital.With the help of the blockchain, banks/financial institutions can eliminate the centralized, trusted intermediary to route transactions to each other, thereby bringing down the costs and time taken to perform each financial transaction.
Insurance industry is another example, which is exploring its use to drive digital trust and simplify the overall process of insurance. Blockchain can be used to create smart contracts between policyholders and insurers, offer peer-to-peer insurance which can drive down the cost of premiums, verify and process claims faster, and even create more specific insurance products based on consumer needs.
In the healthcare sector as well, where security is one of the biggest challenges holding back the process of digital transformation, DLT's/blockchain can be used to provide higher security of electronically stored patient records.
Blockchain can also enable a significant digital transformation of a supply chain, in both making it a game changer in the CPG, FMCG and AgriFood sectors.
Nimaisoft helps companies to critically examine the value of blockchain to their business, and ensures business and technical success of distributed ledger projects.
